Privacy Policy
ACHIEVA HEALTH
Last Updated: April 2026
1. Introduction
ACHIEVA HEALTH is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with applicable laws, including Ontario's Personal Health Information Protection Act (PHIPA).
2. Information We Collect
We may collect the following types of information:
Personal Information:
- Name, phone number, email address
- Address and contact details
- Appointment and inquiry information
Health Information:
- Medical history and treatment information
- Assessment notes and care plans
- Information required to provide physiotherapy and rehabilitation services
Website Usage Information:
- IP address and browser data
- Pages visited and interaction data
- Form submissions and tracking data
3. How We Use Your Information
Your information is used to:
- Provide and manage healthcare services
- Schedule appointments and communicate with you
- Process inquiries and form submissions
- Improve our website and services
- Meet legal and regulatory requirements
4. Consent
By using our services or submitting information through our website, you consent to the collection, use, and disclosure of your information as outlined in this policy.
You may withdraw consent at any time, subject to legal or contractual obligations.
5. Disclosure of Information
We may share your information only when necessary:
- With healthcare providers involved in your care
- With third-party service providers supporting operations (e.g., scheduling, communication tools)
- When required by law or regulatory authorities
We do not sell or rent your personal information.
6. Data Security
ACHIEVA HEALTH takes appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse.
While we strive to protect your data, no method of transmission over the internet is completely secure.
7. Retention of Information
We retain personal and health information only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and regulatory requirements.
8. Your Rights
You have the right to:
- Access your personal and health information
- Request corrections to inaccurate information
- Withdraw consent where applicable
Requests can be made by contacting us using the information below.
9. Cookies and Tracking
Our website may use cookies and tracking technologies to improve user experience and measure performance.
- Analyze website traffic and usage
- Support marketing and advertising efforts
- Improve website functionality
You can modify your browser settings to disable cookies if preferred.
10. Third-Party Services
We may use third-party tools and platforms to support operations, including analytics, form processing, and communication systems. These providers are expected to maintain appropriate privacy and security standards.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
12. Contact Information
ACHIEVA HEALTH
Contact
355 Eglinton Ave., Toronto, ON M4P 1M5
(416) 489-8888
[email protected]